In the past 1 month I have been dreading for work because of the consequences of delaying many action items. I am so stressed that it is hard to focus and to get things done. It becomes a vicious cycle. One of the recommended cures for procrastination is internal motivation. So let’s ask myself now what makes me love being in Customer Satisfaction team.
First, I like to help people. And so it made me sad if my company’s customers are not happy. I wish that I can do something for them that can solve their problems or prevent them having problems.
Second, I like to learn. In my previous role, my responsibility is to ignore issues if they are not related to my discipline. But now in Customer Satisfaction, every issue that customer faces become my issue. It is very stressful indeed to have so many issues where I have little expertise on them. Nevertheless, let’s remember that it is actually a unique experience where we can be exposed with many different problems that cause the dissatisfaction in the customers.
Third, this is exactly the job where I can learn my three areas of growth: technical presentation, prioritization skills, and ability to control my reactions. I need to learn to make many presentations in this job. I need to learn to prioritize and embrace the failure of wrong choices as long as I learn from them. I need to learn to be more self-composed instead of following my feelings.
So, although now things are very tough, remember of why I love this job.
First, I like to help people. And so it made me sad if my company’s customers are not happy. I wish that I can do something for them that can solve their problems or prevent them having problems.
Second, I like to learn. In my previous role, my responsibility is to ignore issues if they are not related to my discipline. But now in Customer Satisfaction, every issue that customer faces become my issue. It is very stressful indeed to have so many issues where I have little expertise on them. Nevertheless, let’s remember that it is actually a unique experience where we can be exposed with many different problems that cause the dissatisfaction in the customers.
Third, this is exactly the job where I can learn my three areas of growth: technical presentation, prioritization skills, and ability to control my reactions. I need to learn to make many presentations in this job. I need to learn to prioritize and embrace the failure of wrong choices as long as I learn from them. I need to learn to be more self-composed instead of following my feelings.
So, although now things are very tough, remember of why I love this job.
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